At Waverly Labs, we want you to be satisfied with your purchase and we have provided this Return and Exchange Policy for your convenience. If you have questions regarding returning a Waverly Labs order, you can email us at support@waverlylabs.com.
We will refund your full purchase price at any time while we are in our Pre Order Period (the period of time during final development and prior to our official shipping date).
After our Pre Order Period expires we will accept merchandise for a refund of the purchase price, less any shipping costs within 14 days of the delivery date.
We will process your return and refund within 14 business days of receipt and inspection and apply a credit to your original payment method. A credit will appear on your next statement, depending on the issuing bank and billing cycle. If we need to send you a refund check please add an additional 10 days for processing.
We offer refunds for in-app purchases on physical goods (i.e., the Pilot™ Smart Earbuds and the Ambassador™ Interpreter over-the-ear earpiece) only, and not on any software or downloads.
Sorry, shipping and handling costs are non-refundable.
Defective items may be exchanged or repaired at Waverly Labs discretion within 30 days of the purchase date.
Please allow 14 days for the repair or exchange to be processed.
Sorry, shipping and handling costs are the responsibility of the purchaser.
The following eligibility conditions apply for both a refund and an exchange, and Waverly Labs reserves the right to refuse a refund or exchange if these terms are not met. All returned items must be in new condition, in their original unaltered box and must include all packing material, cords, software (if any), blank warranty cards, manuals and accessories. Waverly Labs can only refund the original purchase price.
Shipping and handling fees are nonrefundable.
Get an RMA Number (Return Merchandise Authorization) and Return Label before the refund or exchange can be processed by emailing us at support@waverlylabs.com.
Place your item back into the original manufacturer’s packaging. Then place it and the original invoice from when you purchased the item into an outer shipping box. Be sure to pack it properly so your item won’t get damaged. Damages in transit will be your responsibility.
Securely affix your return label to the outside of the shipping package and be sure to write the RMA Number on the outer packaging. Return shipping fees are the responsibility of the customer. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost or damaged packages. We will notify you upon our receipt of your package.
For refunds during the Pre Order Period, please contact us at support@waverlylabs.com.
A “Bulk Order” is considered a shipment of 5 sets of Ambassador or more. “New” condition is considered a package which is unopened, unused, in its original packaging, and in stock.
Bulk Orders require additional labor to package and ship orders, as well as cost and stock issues involved in replenishing items sold in bulk. If you are not sure whether the Ambassador is what you need, please contact us with questions, or purchase one unit first for testing before buying in quantity.
A Bulk Order can be returned within 14 business days of delivery. These returns are subject to a restocking fee up to 25% of the total purchase. The items must be New, in their original packaging, unused and in salable condition to receive credit.
***CUSTOMER IS RESPONSIBLE for arranging and all shipping and handling costs to the warehouse on the Return Authorization as designated by the manufacturer for the return.
*** PLEASE BE ADVISED the return location is likely not to be local to the customer.
To arrange for a Return Authorization for a Bulk Order return please email support@waverlylabs.com.
Our return address is:
Last updated: April 28, 2022
